Return, Refund, and Exchange Policy
At Im Hero, we want you to be completely satisfied with your purchase. If you're not happy with your order, we're here to help.
Returns and Refunds
You have 14 days to return an item from the date you received it. To be eligible for a return, your item must be unused and in the same condition that you received it. Your item must be in the original packaging.
Contact our customer support at wecare@imhero.co for further instructions on how to return.
Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item. If your return is approved, we will initiate a refund to your original method of payment. You will receive the credit within a certain amount of days, depending on your card issuer's policies.
Exchanges
If you need to exchange an item, contact us at wecare@imhero.co and we will guide you through the process.
Shipping
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are nonrefundable.
Contact Us
If you have any questions on how to return your item to us, contact us at wecare@imhero.co